IT demand management
Before any cloud migration undertaking, IT leadership has a tendency to analyze, prioritize and forecast requirements and use them for cloud service providers RFPs. However, we advise our clients to take a step back and define who has the authority to assign supplier resources and priorities, establish workflow prioritization rules, authorities and processes, including processes for evaluating exceptions. These lead to an understanding of desired business and IT service requirements. Then we work together, with IT management, to create reporting and evaluation mechanisms to identify patterns of service consumption against forecasts. After that, we can sit back and enjoy discussing the results of consumption monitoring to help spot trends in resource utilization.